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Please login or register. 2017-11-08, 03:26:53

Author Topic: Backup issue - Please help  (Read 1071 times)

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Offline spurpose35

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Backup issue - Please help
« on: 2015-01-24, 01:25:03 »
i know there are many threads for backup and restore but i tried searching my issue and couldn't find, so starting a new thread.

when i use backup from Kloxo MR 6.5.0.f-2015010801 it just gives me a 35KB file, screenshot added below

http://i.gyazo.com/4cb8a53af56dacfbda9528e50131a7cb.png

sysinfo:

A. Kloxo-MR: 6.5.0.f-2015010801

B. OS: CentOS release 6.6 (Final) x86_64

C. Apps:
   1. MySQL: mysql55-5.5.41-2.ius.el6.x86_64
   2. PHP: php53u-5.3.29-1.ius.el6.x86_64
   3. Httpd: httpd-2.2.29-1.mr.el6.x86_64
   4. Lighttpd: --uninstalled--
   5. Nginx: nginx-1.7.9-1.el6.ngx.x86_64
   6. Qmail: qmail-toaster-1.03-1.3.45.mr.el6.x86_64
      - with: courier-imap-toaster-4.1.2-1.3.18.mr.el6.x86_64
   7. Dns: bind-9.9.5-1.el6.x86_64

D. Php-type (for Httpd/proxy): php-fpm_event

E. Memory:
                total       used       free     shared    buffers     cached
   Mem:         13929       4558       9370          0         59       3606
   -/+ buffers/cache:        892      13037
   Swap:            0          0          0
« Last Edit: 2015-01-24, 01:26:57 by spurpose35 »

Offline MRatWork

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Re: Backup issue - Please help
« Reply #1 on: 2015-01-24, 01:29:55 »
Investigate content of /usr/local/lxlabs/kloxo/log/backup.
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Offline spurpose35

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Re: Backup issue - Please help
« Reply #2 on: 2015-01-24, 01:34:10 »
Investigate content of /usr/local/lxlabs/kloxo/log/backup.

i see on that file as

06:02 Jan/24/2015: *** Backup from 'admin' user - BEGIN ***
06:02 Jan/24/2015: Taking backup of 'client:admin'
06:09 Jan/24/2015: - Alert: Failed backup of 'client:admin'
06:09 Jan/24/2015: *** Backup from 'admin' user - END ***

Offline MRatWork

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Re: Backup issue - Please help
« Reply #3 on: 2015-01-24, 04:52:38 »
Give me your ssh and Kloxo-MR panel access and send to PM.

I want to know what's wrong.
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Offline spurpose35

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Re: Backup issue - Please help
« Reply #4 on: 2015-01-24, 05:18:16 »
Give me your ssh and Kloxo-MR panel access and send to PM.

I want to know what's wrong.

PM sent

Offline spurpose35

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Re: Backup issue - Please help
« Reply #5 on: 2015-01-24, 10:31:18 »
Heads up for MR for fixing this issue

Solution:

Step for change owner:

1. Create new client, example tester
2. for domain: go to 'admin> domains > (select 1 domain) > change owner
3. for database: go to 'admin > mysql database > (select 1 database) > change owner

Remember, backup under 'admin' will backup client's data (including 'admin').

again change back your domain into previous owner and tried backing up, it worked!!!

 


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